Privacy Policy

Who We Are

We operate an online platform dedicated to goal clarity and quarterly milestone planning, providing structured personal objective setting for learners in Galway. As the data controller, we are responsible for how we collect, use, and store your personal information. Our contact details are provided at the end of this policy.

Information We Collect

We collect information you provide directly to us when you use our services, including:

• Name, email address, and contact information when you register or contact us
• Information about your learning goals and personal objectives
• Payment information if you subscribe to our services
• Usage data and interaction logs when you access our platform
• Device information, including IP address, browser type, and operating system
• Cookies and similar tracking technologies to enhance your experience

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our processing activities, such as subscribing to our services or receiving marketing communications
• Contract Performance: To provide the services you have requested and maintain your account
• Legitimate Interest: To improve our platform, conduct analytics, and ensure security and fraud prevention
• Legal Obligation: To comply with applicable laws, regulations, and legal requests

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and personalizing our goal-setting and milestone planning services
• Processing transactions and sending related information
• Sending administrative updates and service announcements
• Responding to your inquiries and providing customer support
• Conducting analytics to improve our platform and user experience
• Detecting and preventing fraudulent activities and security incidents
• Complying with legal and regulatory requirements
• Marketing our services (only with your consent)

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods are:

• Account and Registration Data: Retained for the duration of your account plus 24 months after account closure or final interaction
• Goal and Milestone Information: Retained for the duration of your active account and 12 months after closure
• Contact Form and Support Messages: Retained for up to 24 months from the date of your last interaction
• Analytics and Usage Data: Retained for up to 13 months for analytics purposes
• Server Logs and Technical Data: Retained for up to 12 months for security and technical purposes
• Payment Information: Retained according to payment processor requirements and legal obligations, typically 6-7 years

After these periods, we delete or anonymize your data unless we are required by law to retain it longer.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information, subject to legal obligations
• Right to Restrict Processing: You can limit how we use your information in certain circumstances
• Right to Data Portability: You can request your information in a portable, machine-readable format
• Right to Object: You can object to certain types of processing, including marketing communications
• Right to Withdraw Consent: You can withdraw consent for processing at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use both essential cookies (necessary for platform functionality) and non-essential cookies (for analytics and personalization). You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. A separate Cookie Policy provides detailed information about the cookies we use.

Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security of your data. We encourage you to use strong passwords and protect your account credentials.

Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. If you believe we have violated your privacy rights or this Privacy Policy, you can contact the DPC at their office in Dublin or through their website. Filing a complaint does not affect any other legal remedies available to you.

Third-Party Links

Our platform may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information we collect through our services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.